FREQUENTLY ASKED QUESTIONS
Absolutely. We are an officially Authorized distributor for Super General air conditioners, electronics, and home appliances in Dubai and across the UAE. All our products are 100% genuine, sourced directly from the manufacturer, and come with full manufacturer warranties.
Yes, we have a showroom and office in Dubai. You can visit us to see our products firsthand. Please check our “Contact Us” page for the exact address, map, and operating hours.
Yes, we supply and provide installation and service support across all Emirates, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah.
We specialize in the entire range of Super General products, including:
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Air Conditioners:Â Split ACs, Window ACs, Portable ACs, Central Ducted ACs, and Cassette ACs.
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Home Appliances:Â Refrigerators, Deep Freezers, Washing Machines, Water Dispensers, and Heaters.
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Electronics:Â Air Coolers, Air Purifiers, Fans, and other small appliances.
Yes, we offer competitive corporate and project pricing for bulk orders, including fit-outs for offices, hotels, and entire villas. Please contact our commercial sales department for a customized quote.
Yes, we provide professional delivery, installation, and commissioning services for all our products, especially air conditioners, by certified technicians. This ensures your warranty remains valid and the product operates at peak efficiency.
Delivery within Dubai typically takes 24-48 hours after order confirmation. Installation is scheduled at your convenience, usually within a day of delivery. Timelines for other emirates may vary slightly.
Installation is a separate service due to the varying requirements (e.g., bracket needed, distance of piping). We provide transparent and competitive installation quotes upfront with no hidden charges.
Warranty periods vary by product. Generally, air conditioners come with a 5-year compressor warranty and a 1-year comprehensive warranty on other parts. Other appliances typically have a 1-2 year warranty. Our team will provide the specific warranty details for your purchase.
Yes, we have a dedicated team of expert technicians for repairs, maintenance, and spare parts. We offer both in-warranty and out-of-warranty support to keep your appliances running smoothly for years to come.