INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is General Cool Electronics Trading LLC an officially authorized dealer for Super General products in the UAE?

Absolutely. We are an officially Authorized distributor for Super General air conditioners, electronics, and home appliances in Dubai and across the UAE. All our products are 100% genuine, sourced directly from the manufacturer, and come with full manufacturer warranties.

Where are you located? Do you have a physical store?

Yes, we have a showroom and office in Dubai. You can visit us to see our products firsthand. Please check our “Contact Us” page for the exact address, map, and operating hours.

Do you serve customers outside of Dubai?

Yes, we supply and provide installation and service support across all Emirates, including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah.

What products do you sell?

We specialize in the entire range of Super General products, including:

Do you offer bulk purchase discounts for projects or villas?

Yes, we offer competitive corporate and project pricing for bulk orders, including fit-outs for offices, hotels, and entire villas. Please contact our commercial sales department for a customized quote.

Do you offer delivery and installation services?

Yes, we provide professional delivery, installation, and commissioning services for all our products, especially air conditioners, by certified technicians. This ensures your warranty remains valid and the product operates at peak efficiency.

How long does delivery and installation take?

Delivery within Dubai typically takes 24-48 hours after order confirmation. Installation is scheduled at your convenience, usually within a day of delivery. Timelines for other emirates may vary slightly.

Is installation included in the product price?

Installation is a separate service due to the varying requirements (e.g., bracket needed, distance of piping). We provide transparent and competitive installation quotes upfront with no hidden charges.

What is the warranty on Super General products?

Warranty periods vary by product. Generally, air conditioners come with a 5-year compressor warranty and a 1-year comprehensive warranty on other parts. Other appliances typically have a 1-2 year warranty. Our team will provide the specific warranty details for your purchase.

Do you provide after-sales service and maintenance?

Yes, we have a dedicated team of expert technicians for repairs, maintenance, and spare parts. We offer both in-warranty and out-of-warranty support to keep your appliances running smoothly for years to come.

INFORMATION ABOUT SUPER GENERAL DEALER IN DUBAI UAE

CONTACT US FOR ANY QUESTIONS

Our customer service team is available to assist you from 8:00 AM to 8:00 PM, Monday to Saturday.